Wednesday, August 28, 2013

FREE! Now Do I Have Your Attention?

Want to attract attention?  The solution is simple... give it away for FREE.  I'm not suggesting that it is good business to give away all of your inventory and not drive any revenue, but I can confidently say that the easiest way to drive traffic and grow your awareness is to offer it up gratis.

The perennial BOGO (Buy One Get One) is a proven strategy to move product.  It's been a staple of retailers since the first caveman gave away one rock if you bought a second.  Sure, you cut your profit in half (or more) but you serve to get the product or service in your customers' hands.  It's not a long-term strategy for success but it can definitely boost sales and invigorate traffic for a short blast.  Significant discounting is a great loss-liter approach if you want to then up-sell other brands or showcase your scope of offers.  It attracts customers and no one ever refuses FREE.

There are many studies that suggest the Groupon model isn't successful and there are those who say they have had an uptick in traffic when offering an extreme discount only to have the traffic evaporate once the deal expires.  Like everything in business, there is no surefire method to be successful but try doing a BOGO or FREE sample and see if you don't increase the amount of chatter about your brand.

Now, I'll put my money where my mouth is.  Or, with FREE... where my money ISN'T!  To incorporate several principles of The Surfer's Guide To Marketing including the need to provide rewards and incentives for your social followers, we will incorporate FREE BOOK FRIDAYS!  Simply "share" The Surfer's Guide To Marketing Facebook page on your own page and you are entered for a chance to win a FREE book!  Simple as that.  Let's see if it works.

Wednesday, August 21, 2013


Last night I attended a mixer for Entertainment professionals in Santa Monica and spoke about "The Surfer's Guide To Marketing"   As the presenter for the session, I was able to reveal some of my tips and tactics that have served me well across my career.  Along with explaining some of my favorite case studies, we were able to have a productive conversation to address issues and opportunities in the world of Entertainment.

The group discussion included a significant amount of time on social media and how networks and studios tend to produce the same, ineffective strategies that garner flat results.  In "The Surfer's Guide To Marketing" I encourage marketers to create a relevant story, provide continuous and dynamic content, and reward loyal followers.  Simply providing basic facts to the followers and community that has an affinity for your brand isn't going to grow your business.  It's imperative that you give this ideal market the utmost attention as they've already bought into your brand and thrive on innovative or novel information.

With Facebook's "Suggested Posts" (a finely worded term for advertisers) there is now a non-organic element to users' pages.  Ads that pop up and earn an impression by simply being on your browser when you log on to Facebook at that time are going to dilute the messages you are attempting to communicate.  We concluded that its imperative more than ever with these distractions to bring interesting content to the table.  New character details, images, or even "cutting room floor" content that has never been viewed can become vehicles to drive your followers.  Give them what they want and your brand will be rewarded.

I was personally thrilled with the chance to discuss my career and marketing experience and meet some great future innovators.  The creative, passionate audience in attendance was more than gracious and we concluded the evening signing a few copies of "The Surfer's Guide To Marketing!"

Wednesday, August 7, 2013

Body Glove Interview

When researching great brands and marketers for "The Surfer's Guide To Marketing" I wouldn't have considered finishing the book without hearing from Bob Meistrell of Body Glove fame.  I've spoken about Bob previously and I was excited to find video of an interview he conducted in which he relays the story of the Body Glove name and logo.  I chronicle that famous moment in the book but here it is for you visual marketing followers!

Friday, August 2, 2013

More Athlete Controversy Makes Brands Question The Use Of STARFISH!

A client inquired about my chapter on STARFISH in lieu of the Riley Cooper situation.  If you haven't read "The Surfer's Guide To Marketing" (and I can't possibly fathom why you haven't) STARFISH is my term for celebrities involved in corporate relationships, endorsements, etc.  We are currently discussing using professional athletes for a product placement campaign and the client brought up recent issues with Aaron Hernandez, Riley Cooper, A-Rod, and even Johnny "Heisman" Manziel.   While I would never profess to be the celebrity expert to the extent of Super Agent Leigh Steinberg, whom we featured in "The Surfer's Guide To Marketing," I do have significant experience in sourcing the right STARFISH personality to drive a company's awareness and messaging.
Recently, I wrote an in-depth post about a similar issue with Sergio Garcia and Tiger Woods so please feel free to read the post here.  But with this recent wave of stories making the news, it's difficult to avoid this discussion and as always, I tell clients to look at the individual and explore that specific STARFISH rather than just generalize.  I tend to use retired players due to their experience and availability but every brand, every event, and every STARFISH requires individual attention to determine their viability as a representative for your brand.

Much like a GM of a pro football team, you need to do your homework.  With someone like Riley Cooper (who recently made a racial slur that was caught on video) you could have probably gotten a feel for what kind of guy he is based on past record, his teammates, etc. When the video emerged, you can determine perhaps if it was an isolated incident or if perhaps he's not the best STARFISH to appear on the packaging of your product.  Obviously, in the immediate future, he won't need to be answering many calls from potential sponsors, but in general, you can get a feel for how a STARFISH carries themselves and represents themselves as a brand before they represent your brand.

Serious controversies like Aaron Hernandez, OJ Simpson, or Rae Carruth are not the typical situation most STARFISH get involved with so if we eliminate extreme cases, we can better dissect the risks involved with celebrity endorsements.  This offseason, there were reports about how over 30 NFL players were arrested since the Super Bowl and the world gasped!  Such an astronomical rate, right?  I would simply argue that these stats are not much different than that of the average 20 to 25 year old male.  Young men make more mistakes than the population as a whole and ask any insurance agent which demographic takes the brunt of playing "the law of averages" when determining rates.  While DUI, simple assault (bar fight), and other minor infractions are not acceptable under any circumstance, are NFL players dramatically worse than the average population in terms of most simple misdemeanors?

While someone like Johnny Manziel is obviously not eligible for securing endorsements as an amateur, would you be surprised that a 20-year-old famous guy in the social media age would have a few blips on the character radar? And let's be honest, his only "issues" involve maybe a few too many beers, sleeping in late, tweeting from sporting events, and going to a fraternity party.   In my day, that would have made him pretty much every other student in college not named Tim Tebow!  But seeing his reaction (which may even be a little justified with all the media piling on) would make me hesitant to recommend him for corporate opportunity if that option was available today.  I'm not defending any of the actions of players who end up in the news for the wrong reasons, but I just want to keep it in perspective.
Even when you do your homework, have worked with trusted STARFISH with impeccable reputations, or even have personal relationships, you might find yourself caught up in a celebrity's saga.  It's great PR when your STARFISH does something wonderful on or off the field.  After all, isn't that the purpose of even having the relationship?  Win the Super Bowl, donate to a charity, take time to mentor children in their community... it is all golden.  But even with a record of such service, it can all come into question when a player does something heinous... like leaving a $3 tip!

Obviously I'm being sarcastic when I bring up the Drew Brees "Tipgate" controversy.  Drew is also featured in "The Surfer's Guide To Marketing" and I highlight his community service and overall positive stance as a role model.  But even a "sure fire" endorser of brands including Pepsi and Pampers can find himself mixed up in a debate and his recent $3 tip (on a takeout order that he picked up, BTW) is quintessential ESPN filler for the nine hours of debate shows they air ad nauseum.  There is no controversy here and I would argue that Brees is one of the most courteous and generous STARFISH out there.  Nonetheless, the Super Bowl MVP has been brought into a discussion that explores his character and doesn't revolve around touchdowns or completions!
So what's the solution?  If you want to utilize STARFISH to drive your brand, you simply need to approach it like any other resource and do your homework.  "The Surfer's Guide To Marketing" explores step-by-step actions and suggestions you can take to ensure you make the best decisions possible and aside from simply creating your own mascot character for a spokesman, there will always be a variable of human error when dealing with humans!

Oh wait, didn't the AFLAC duck get fired for insensitive jokes?